Accessibility Policy

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

Commitment

Our hotel is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the law.

General Provisions

Training

We will ensure that training is provided on the requirements of the law as it relates to persons with disabilities. Training will be provided in a way that best suits the duties and responsibilities of employees and other staff members.

The Hotel

Pre–arrivals

For pre-arrival assistance please contact our Reservations team on 01543 414 500

Car parking

The hotel has parking limited parking spaces located at the back of the hotel.

Reception

There are steps at the entrance to Reception.

Bedrooms

Please contact our Reception team before booking so we can be sure to find you a room to suit your requirements - the hotel does not have a lift and bedrooms are accessible via the stairs, please do let us know if you require a room on the first floor.

Please note that a number of bedrooms are in the original part of the house which was built in 1970 and therefore can only be accessed by stairs.   

Toilets

There is a toilet on the ground floor, just along the corridor from reception. The toilet has a vertical rail on the side of the toilet and an emergency alarm pull cord, there are 4 steps to access this toilet.

Additional Information

• Assistance dogs are allowed in all areas of the hotel
• The hotel is dog-friendly, we have specific rooms for dogs to stay in, there is a charge of £15 per dog per per night, dogs are allowed in the bar area but not in the restaurant.

Information and Communication

We are committed to meeting the communication needs of people with disabilities. Where appropriate, the company will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information

We will provide customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Accessible Formats and Communication

Upon request, we will provide, or will arrange for the provision of, accessible formats and communication systems for persons with disabilities in a timely manner that take into account the person’s accessibility needs due to disability. We will consult with the person making the request to confirm the suitability of such systems.

Accessible Websites and Web Content

We will ensure that all internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

Feedback

We will ensure that the process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Employment

Our hotel is committed to fair and accessible employment practices. This section outlines requirements for the accommodation of persons with disabilities during the recruitment process and throughout the course of employment with the company.

Recruitment

We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. Disabled applicants are automatically invited to attend an interview.

If a selected applicant requests support, we will consult with the applicant and provide, or arrange for the provision of, support that takes into account the applicant’s accessibility needs.

When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.

Support for Employees

Upon the request of an employee with a disability, we will consult with the employee to provide, or arrange for the provision of, support that is needed to perform his/her job, and information that is generally available to other employees.

Workplace Emergency Response Information

Individual workplace emergency response information will be made available to employees who have a disability, if necessary, and if we are aware of the need.

Return to Work Process

Our hotel maintains a documented return to work process for its employees who have been absent from work due to a disability and who require help in order to return to work.

Performance Management, Career Development and Advancement & Redeployment

We will take into account the accessibility needs of employees with disabilities when conducting performance management or providing career development and advancement opportunities.

Any questions about the policy should be directed to Head of HR.